2 questions regarding collectors/staffing

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2 questions regarding collectors/staffing
Hi Everyone, I just joined ARM recently and am learning a lot in my research and this forum--thanks. 2 questions: I'd like to see if 1st party collection managers can comment on 1.) What are your attrition rates/turnover %'s of thier collections staff over the course of a year? I'm learning that burnout is a pretty big part of the collector environment. True?2.) What strategy you do to ensure your
 
Topic: Debt Collection Forums